ORDERS & SHIPPING
Q: How long will my order take to arrive?
A: Orders within Malaysia usually take 2–5 working days. For international shipping, please allow 7–14 working days, depending on your location.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use it to monitor your parcel in real-time.
Q: Do you offer same-day delivery?
A: Currently, same-day delivery is only available for selected Klang Valley areas. Please contact us on WhatsApp to confirm availability.
PRODUCTS & SIZING
Q: How do I choose the right size?
A: Each product page includes a size chart for reference. If you’re unsure, feel free to DM us on Instagram or message us on WhatsApp — we’re happy to help!
Q: Are your knee sleeves, gloves, and belts unisex?
A: Yes! All our lifting gear is designed for both men and women, with sizing options to suit all athletes.
Q: Do you sell authentic supplements?
A: Absolutely. All our protein powders and mass gainers are 100% authentic, sourced directly from trusted distributors like Muscle Kingdom and Gorilla.
RETURNS & EXCHANGES
Q: Can I return or exchange my item?
A: Yes, we accept returns and exchanges within 7 days of receiving your order — provided the item is unused, unwashed, and in original packaging.
Q: How do I start a return or exchange?
A: Just contact us via email or WhatsApp with your order number and reason for return. We’ll guide you through the next steps.
Q: Are supplements eligible for return?
A: Unfortunately, no returns are allowed for supplement products due to health and safety reasons — unless the item was received damaged or incorrectly.
PAYMENTS
Q: What payment methods do you accept?
A: We accept Online Banking (FPX), Credit/Debit Cards, eWallets (GrabPay, TnG), and PayLater via Billplz. All transactions are secured.
Q: Do you offer Cash on Delivery (COD)?
A: At the moment, we do not offer COD. All orders must be paid online before shipment.
CONTACT & SUPPORT
Q: How do I contact PaduGears?
A: You can reach us via:
📩 Email: admin@padugears.com
📱 WhatsApp: @padugears
📸 Instagram: @padugears
Q: What are your business hours?
A: We’re available Monday to Saturday, 10 AM – 7 PM. Off on Sundays and public holidays.